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ORDER AND IMPORTANT NOTES

Inquiry Form

Please fill out the following form.
We will email you with the reply to your inquiry.

First Name (required)
Last Name (required)
Phone Number (required)
E-Mail Address (required)
Country
Postal Code
Address
Product Code
Product Name
Comment
(required)

 

Payment
We accept payment only through PayPal with the Japanese Yen.

1. Send us your email address which is registered to the PayPal account.
2. We will send you a payment request on PayPal.
3. To create PayPal account, please visit:
https://www.paypal.com/
Tax and Duty
Japanese consumption tax is not required for your purchase.
(All prices on our website include Japanese consumption tax, which will be deducted for the international transaction.)

However, you may be requierd to pay duty and tax when you receive the items.
Please contact your local custom office if you would like to know about it before receiving the item.

If you would like to pick up the product at our store or wish to be delivered to a certain address in Japan, the Japanese consumption tax will be required.

Shipping
We use EMS (Express Mail Service by Japan Post) for the delivery except for South America, Africa, and other specific areas.
Please feel free to ask us about the detail on the delivery in the form below.
http://www.post.japanpost.jp/int/ems/index_en.html

The shipping cost will be added to the price of the product.
Please take a look at the following website for the shipping cost for each region.
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

- Shipping Process -
After your payment, we will ship the product and email you "Shipping Confirmation" and "EMS tracking number".
If the product is out of stock, we will let you know via email.
Please allow us some extra time in this case.

- Damages During Shipping -
If you found any damage from the shipping, please ask the carrier (local delivery company, post office, or EMS dealer) for the damage report.
The damage report must be transfered to EMS to apply for the damage insurance.
Please take a look at the following website for the the claim amount.
http://www.post.japanpost.jp/int/ems/service/damage_en.html

- Restitution for damages -
In case of damage or loss, the actual damage cost will be compensated.
Please take a look at the following website for the insurance program of EMS.
http://www.post.japanpost.jp/int/ems/service/damage_en.html
If you wish to upgrade the claim amount, please indicate the amount on the comment.
Additional charge will be added to the shipping cost.

- Package Size -
EMS Size and Weight Limits
Maximim length: 1.5 meter
Length + Circumference: 3m or less
Maximum Weight: 30kg
The package that is bigger or heavier than above cannot be shipped.
Please note that the limit size may be smaller in some country.
Please check the condition in your country from the link below.
http://www.post.japanpost.jp/int/ems/size/index_en.html

Warranty
Warranty for our products is valid only in Japan.

Voltage
All of our electrical products are made for Japanese market and work with 100V.
In the countries with a different electrical power system, the voltage transformer will be required upon usage.

Returns and Cancellation
We accept returns and cancellation under the following circumstances.
* The product is not the one you ordered.
* The product is damaged before or during shipping.
If the product is damaged during shipping, you must report to the carrier (the local delivery company, the post office, or the EMS dealer) for the damage report within 3 days after the arrival. EMS can not accept the report later than 4 days.

Notice
Because of the amendment of the CITES Appendices,
We do not ship musical instrument that uses rosewood or tortoiseshell for its material.
Please take a look at the following website for detail.
http://www.meti.go.jp/english/press/2016/1212_002.html

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